Job Description:

As a Senior Account Manager, you are the bridge between the client and the agency. You will be responsible for ensuring that the agency is meeting the client’s needs, working with all the key functions that go into creating the agency’s advertising output. You will constantly be solving problems, managing internal and external communications, and drive projects to completion.

•  Handle a large volume of incoming customer.
• Managing the client relationship through effective communication, problem solving, and responding to requests.
• Presenting pitches and making sure we acquire new clients.
• Communicating with customers through various channels.
• Processing orders, applications, and requests
• Identifying ways to grow client accounts through new business opportunities.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Knowing the products of the customer so that we can better understand the customer and their need.
• Keeping the team and the client up to date with useful knowledge.
• Maintaining accurate records of meetings, decisions, and next actions.
• Offer accurate and appropriate advice to each customer based on their needs.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Put in the extra effort to engage customers, even in a complaint situation.
• Managing the team working on the specific project from different departments.
• Providing feedback on the efficiency and effectiveness on the departments on the different projects and designing a way forward to eradicate the issue.
• Ensure customer satisfaction and provide professional customer support.
• Grow long-term relationships with customers based on trust.
• Working with Finance to limit write offs, bill client accurately, and intime invoicing, do reconciliations. 

Skills and Qualifications

• Satisfactory problem-solving skills to help resolve customer complaints or needs.
• Excellent verbal and written communication skills to communicate product ideas to clients.
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• Exceptional analytical skills for interpreting client data
• Time management and multitasking skills to handle multiple tasks and clients at once.
• Advanced negotiation skills to close contracts
• Strong organizational skills and attention to detail
• 3-5 years of relevant work experience