As COO, you partner with CEO and play a critical role in shaping the operational framework of Shega. You will be responsible for overseeing day-to-day operations, optimizing processes, and implementing strategies that align with our long-term objectives.

Key Responsibilities

As the Chief Operating Officer (COO) at Shega, you will be responsible for a wide range of critical functions that drive the operational success of the organization. Your role will

encompass the following key responsibilities:

• Strategic Development: Collaborate with the CEO and executive team to define and implement strategies that align with Shega's mission of empowering innovative

decision-making across Africa. This includes identifying growth opportunities and ensuring that operational plans support the overall strategic direction of the company.

• Manage Business Operations : The Chief Operating Officer is responsible for the

day-to-day operations of the company. The role entails setting key operations metrics, creating standard operational processes, overlooking operational strategies, and troubleshooting problems. Lead the optimization of business processes across all departments, ensuring efficiency and effectiveness in operations. This involves assessing current workflows, identifying bottlenecks, and implementing best practices to enhance productivity and service delivery.

• Sales and revenue Growth : Play a critical role in the sales and revenue growth of
  the company. Lead and work closely the commercial efforts to develop and implement effective sales strategies, identify new revenue streams, and optimize pricing strategies.
• Performance Monitoring: Establish and monitor key performance indicators
  (KPIs) to evaluate operational performance. Utilize data analytics to drive insights
  and inform decision-making, ensuring that all teams are aligned with the company’s
  objectives and performance targets.
  • Establishing and maintaining partnerships and Relationships : Establish and
  maintain partnerships and relationships with stakeholders, including customers,
  suppliers, and other key players in the industry. In addition to identifying and
  establishing partnerships, the COO must also work to maintain these relationships
  over time. This involves ongoing communication and collaboration, regular
  meetings, and identifying opportunities for joint initiatives and projects.
  • Project Management: Oversee the planning, execution, and delivery of key
  company Internal and client projects. Ensure that projects are completed on time,
  within scope, and within budget while meeting quality standards.
  • Team Leadership: Build, mentor, and lead high-performing teams across various
  functions. Foster a culture of collaboration, innovation, and accountability, and
  implement training and development programs to enhance team capabilities and
  performance.
  • Stakeholder Engagement: Act as a key representative of Shega, building and
  maintaining relationships with stakeholders, including development organizations,
  technology companies, and policymakers. Engage with partners to identify
  opportunities for collaboration and ensure alignment with Shega’s strategic goals.
  • Market Intelligence: Overlook and conduct market research and analysis to
  identify trends, opportunities, and challenges within the African economy. Leverage
  insights to inform operational strategies and enhance Shega's offerings, ensuring
  that the company remains at the forefront of industry developments.
  • Financial Management: Actively collaborate with the finance team to develop and
  manage budgets, forecasts, and financial reports. Monitor financial performance and
  ensure that operational activities are aligned with financial goals and sustainability.
  • Risk Management: Identify potential operational risks and develop mitigation
  strategies to minimize impact. Ensure compliance with regulatory requirements and
  industry standards, and implement internal controls to safeguard company assets. 
• Innovation and Continuous Improvement: Drive a culture of innovation by
  encouraging new ideas and approaches within the organization. Implement
  continuous improvement initiatives to enhance operational efficiency and
  effectiveness, ensuring that Shega remains competitive in a rapidly evolving market.
  • Communication and Reporting: Provide regular updates to the CEO, Public and
  Board of advisory on operational performance, project status, and strategic
  initiatives. Prepare comprehensive reports that summarize key findings, insights,
  and recommendations for decision-making.